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Terms & Conditions
TERMS & CONDITIONS
1. Introduction
Welcome to Kandoo Candle Co. (“we”, “us”, “our”). By accessing or using this website (the “Site”) and placing an order, you agree to be bound by these Terms & Conditions, our Refund Policy, Privacy Policy, and Shipping Policy. These terms apply to all purchases made through our online store.
Welcome to Kandoo Candle Co. (“we”, “us”, “our”). By accessing or using this website (the “Site”) and placing an order, you agree to be bound by these Terms & Conditions, our Refund Policy, Privacy Policy, and Shipping Policy. These terms apply to all purchases made through our online store.
2. Definitions
• Customer/You – the person purchasing goods from this Site.
• Goods/Products – items available for sale through this Site.
• Contract – a legally binding agreement between you and Kandoo Candle Co.
• Customer/You – the person purchasing goods from this Site.
• Goods/Products – items available for sale through this Site.
• Contract – a legally binding agreement between you and Kandoo Candle Co.
3. Applicability
These Terms and Conditions apply to all orders placed via the Site. By confirming an order, you confirm that you are over 18 and legally capable of entering into contracts.
These Terms and Conditions apply to all orders placed via the Site. By confirming an order, you confirm that you are over 18 and legally capable of entering into contracts.
4. Order Process & Contract Formation
4.1 All orders are subject to acceptance and availability.
4.2 Once you place an order, we will send an order confirmation via email. This does not constitute acceptance.
4.3 A contract is only formed when we send a dispatch confirmation email.
4.1 All orders are subject to acceptance and availability.
4.2 Once you place an order, we will send an order confirmation via email. This does not constitute acceptance.
4.3 A contract is only formed when we send a dispatch confirmation email.
5. Pricing & Availability
5.1 All prices are in South African Rand (ZAR).
5.2 Prices include VAT where applicable.
5.3 Prices may change without prior notice, but changes do not affect orders already confirmed.
5.1 All prices are in South African Rand (ZAR).
5.2 Prices include VAT where applicable.
5.3 Prices may change without prior notice, but changes do not affect orders already confirmed.
6. Payment Methods
We accept major debit/credit cards, EFT, and selected online payment gateways (e.g., PayFast).
6.1 Payment is processed securely.
6.2 Title and risk pass to the customer upon delivery.
We accept major debit/credit cards, EFT, and selected online payment gateways (e.g., PayFast).
6.1 Payment is processed securely.
6.2 Title and risk pass to the customer upon delivery.
7. Delivery & Risk
7.1 We use reputable couriers.
7.2 Delivery times are estimates and not guaranteed.
7.3 Risk in the product passes to the customer upon delivery.
7.1 We use reputable couriers.
7.2 Delivery times are estimates and not guaranteed.
7.3 Risk in the product passes to the customer upon delivery.
8. Returns, Refunds & Exchanges
See our detailed Refund Policy below.
See our detailed Refund Policy below.
9. Cancellation
Customers may cancel before dispatch. Once dispatched, standard return processes apply.
Customers may cancel before dispatch. Once dispatched, standard return processes apply.
10. Product Description Accuracy
We endeavour to ensure accurate product representations. Slight colour variations may occur due to lighting and screens.
We endeavour to ensure accurate product representations. Slight colour variations may occur due to lighting and screens.
11. Intellectual Property
All website content (images, text, branding) remains the intellectual property of Kandoo Candle Co.
All website content (images, text, branding) remains the intellectual property of Kandoo Candle Co.
12. Limitation of Liability
To the maximum extent permitted by law, Kandoo Candle Co., is not liable for indirect or consequential loss.
To the maximum extent permitted by law, Kandoo Candle Co., is not liable for indirect or consequential loss.
13. Governing Law
These Terms are governed by South African law. Disputes are subject to the jurisdiction of South African courts.
These Terms are governed by South African law. Disputes are subject to the jurisdiction of South African courts.
14. Contact
If you have questions, please contact us at:
📧 hello@kandoo.co.za
If you have questions, please contact us at:
📧 hello@kandoo.co.za
Display prices in:ZAR
